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Posted 09 Feb 2024

Updated 16 Mar 2024

2 min read

  • Report released by Department of Administrative Reforms and Public Grievances (DARPG) highlights initiatives taken towards enhancing e-Service delivery.
    • e-Service Delivery involves delivery of public/ other services such as receipt of forms and applications, issue/ grant of license, receipt or payment of money, etc., through electronic mode.

 

  • Key Highlights of the report
    • Jammu and Kashmir provides maximum (1117) number of e-Services, across States/UTs.
    • 76% Mandatory e-services are available, an increase from 48% under NeSDA 2019.
    • Jammu and Kashmir, Kerala, Assam and Odisha provide 100% of their services through their identified Single Unified Service Delivery Portal.
    • Tourism sector achieved highest saturation for provision of all mandatory e-services in 23 out of 36 States/UTs. 

 

  • Significance of e-Service Delivery
    • For Citizens: Empowerment and participation, improved access to services by removal of intermediaries, etc.
    • For Governments: Informed data-driven decision making, resource optimization and cost efficiency by reducing inclusion and exclusion errors, etc.

 

  • Challenges: Digital divide, lack of standardization and interoperability, issue of change management due to bureaucratic inertia, concerns related to cyber-security, etc.

 

Some Best Practices on e-Service Delivery

  • eUNNAT (Jammu & Kashmir): Unified Service Delivery Portal.
  • Nivesh Mitra (Uttar Pradesh): For Ease of Doing Business.
  • Seva Sindhu (Karnataka): To deliver Government services at doorsteps of citizens.
  • Tags :
  • Administrative Reforms
  • e-Service Delivery
  • eGovernance
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