REVAMPED SCHEME FOR ADMINISTRATIVE REFORMS

Why in the News?

The government has approved funds for the revamped Scheme for Administrative Reforms of the Department of Administrative Reforms and Public Grievances (DARPG).

About the revamped Scheme for Administrative Reforms

• Ministry: Ministry of Personnel, Public Grievances & Pensions.
• Period: The scheme is to be implemented in the next two years (2024-25 and 2025-26) of the 15th Finance Commission Cycle.
• 2 Verticals: Comprehensive System for Redressal of Public Grievances and Administrative Reforms.
  • Scheme for Comprehensive System for Redressal of Public Grievances: 
    • Quality of grievance redressal: Taking forward the 10-Step CPGRAMS reforms (refer to table) aimed at improving the quality of grievance redressal.
    • AI-Assisted Redressal: Reducing timelines by developing an AI-assisted Public Grievance Redressal System (CPGRAMS).
    • Unified Grievance Redressal: The project will integrate all other grievance portals, thus making CPGRAMS the single largest interface for public grievances.
    • Capacity building: Deeper technology adoption, capacity building of grievance redressal officers, etc.

• Scheme for Administrative Reforms: 
  • Strategic Allocation: The scheme seeks to utilize resources for International Exchange and Cooperation activities, the National e-Governance Awards Scheme etc.

About Centralised Public Grievance Redress and Monitoring System (CPGRAMS) DARPG has put in place CPGRAMS since 2007. It is an online platform available to the citizens 24x7 to lodge their grievances to the public authorities on any subject related to service delivery. It is a single portal connected to all Ministries/Departments of Government of India and States. Issues that are not taken for redress:  RTI Matters. Court related matters. Religious matters, etc. In 2022, Government implemented the 10-step reforms of CPGRAMS.